GENERAL QUESTIONS



  • Vietnamese hair is of Southeast Asian origin, privately collected from rural areas of Vietnam. Vietnamese hair is considered coarse (thick stranded), with a dash of natural texture! Vietnamese hair is ethically sourced! Donors are compensated, providing supplemental income. Vietnamese hair is amongst the most luxurious authentic origins offered in the world! Experience why our customers and stylists of the industry, both local and celebrity have grown to love and respect our brand!


  • We are definitely proud to say our Xiu Mei Collection is authentic South Asian hair. A softer version of the Vietnamese Collection! The natural color also varies, which further confirms it's authenticity! Always put quality over what's trending! You'll love our Xiu Mei Collection!


  • Our business hours are Monday-Friday, 10:00am - 5:00pm, EST. Please allow up to 24-48 hours to respond to your email inquiry! We can't wait to chat with you!


  • We offer 10% off for each qualifying category on up to three (3) orders per year! This discount cannot be combined with other promotions or offers.

    In order to qualify for the discounts mentioned, you must email us the following credentials:
    STUDENT - Non-expired student ID and/or a document to confirm active enrollment to studentdiscountxoxo@gmail.com
    STYLIST - A copy of your cosmetologist license to stylistdiscountxoxo@gmail.com
    MILITARY - As of July 2016, we do not offer military discounts due to legalities of receiving classified materials related to US military branches.

    All qualifying information is kept CONFIDENTIAL and is DISCARDED at the end of the discount term, one (1) year from the date of acceptance or until the three (3) order limit is reached, whichever comes first.


  • Our pricing is based on the authenticity of our hair, health of the hair sourced, and length of the hair that is sourced, in addition to the years of expertise and time put in to researching the market for the most authentic hair sources possible. Our hair is privately collected, produced, and all lace items are created by MANUAL labor. Attentiveness and quality is high priority in producing ultimate quality products our loyal customers love!


WEFTED HAIR QUESTIONS



  • Each bundle of our Vietnamese Collection and Xiu Mei Collection weighs approximately 3.5 ounces.


  • Sometimes our bundles measure true to length or about 1/2 inch to 1 inch longer than stated, this is normal when purchasing authentic wefted hair, we like good surprises.


  • Our wefted hair is pre=sealed during the wefting process, which takes the labor out of having to seal wefts! If you do prefer to seal your wefts again, that's okay too!


  • We do not advise cutting the wefts, as it can decrease the lifespan of your weft (not he hair) and may cause unnecessary shedding. If cutting the wefts, seal the ends to preserve them.


  • Yes. You can lift the hair to your desired shade, or deposit semi-permanent colors to achieve your look! We DO recommend a professional to color your hair, have fun!


  • You most certainly can! But be mindful of the frequency that you straighten it in. Our waves and curls are not chemically processed, so if you constantly apply heat more than usual, it will relax the curl pattern as the hair ages.


  • Most of the hair we source is generally a natural black color with lighter ends. Some bundles can also be natural brown, this is to be expected when purchasing our authentic virgin hair. We cannot make promises on specific natural colors as natural color varies.


  • Unfortunately no. We want to keep our brand consistent, so we do not offer the ability to provide customized patterns, we're sorry! We also cannot promise a match to another hair companies product. It is best to purchase matching wefts and lace units from our brand to ensure an even match. We are not responsible if the patterns do not match properly.

QUESTIONS ABOUT CLOSURES



    • A closure is a lace unit designed to offer both a seamless install, and protection for your natural hair. Closures save time with blending, and prevent styling stresses such as heat damage that can occur when leaving your own hair out.


    • The density of our closures is natural. We can't give an exact percentage, as our closures mimic the natural graduating density of a human head from the hair line thru the rest of the closure, which offers extra undetectability!


    • Yes. You can lift the hair to your desired shade, and deposit semi-permanent colors to achieve your look! We DO recommend a professional to color your hair, have fun!


    • We only advise bleaching knots on your closure if you have prior experience doing so. If you do not, please see your trusted professional for this process, as we do not perform chemical alterations, nor are we responsible for mistakes made on customers behalf, practice safe hair! :)

QUESTIONS ABOUT LACE FRONTALS



  • A lace frontal has a similar mission to a closure, except it's larger and provides ear to ear coverage, no hair is left out when you install a lace frontal. Our lace frontals can be sewn or glued into place to achieve an undetectable look.


  • While we offer a pre-plucked hairline density, we do not customize the hair line (baby hair). We are not aware of the identity of our customers, nor their baby hair preference, so creating your own baby hair is at your discretion. We wouldn't want to create the wrong hair line, you wouldn't be a happy camper, we love happy campers!


  • The production time for The Shade Collection depends on the items purchased. Bundles require up to a 7 business day production time (selection of raw hair, bleaching, and toning), lace closures, up to 7 business days to select raw hair, create closure base, and ventilate. Lace frontals require UP TO 20 days production time, as they undergo the same process as lace closures, but on a larger lace area. The Shade Collection production CANNOT be rushed, as the preservation of the health of the hair during coloring is extremely important.

SHIPPING QUESTIONS



  • We strongly encourage customers to order their hair at least 2 weeks prior to any hair appointments or other event. This eliminates unnecessary stress that is placed on the customer and our hard working processing team, as we ship orders out in the order that they’re received. Products in the Vietnamese Collection process and ship within 7-10 business days.
    Products in the Xiu Mei Collection process and ship in 4-6 business days, not including weekends or holidays. Please allow an extra 2-4 business days for processing during high discounted sales.


  • Shipping confirmation and insurance comes at an extra fee, and has to be calculated at the value of your order. Once purchased, immediately e-mail us with your order number, and we will invoice you for the payment of shipping confirmation and/or insurance.


  • Hey now! Don't freak out! It's okay, if you feel you have made a mistake, please e-mail us, and we will include your correct address in the notes of your order! Remember, the shipping address must match the billing address! If you provide an inaccurate address, and we ship to that address, we are not responsible for lost packages. If the package is returned to us, you are responsible for the shipping costs back to us, as we cover the initial shipping costs for your order. There are NO REFUNDS for shipping errors that are not on our behalf.

GENERAL QUESTIONS



  • Vietnamese hair is of Southeast Asian origin, privately collected from rural areas of Vietnam. Vietnamese hair is considered coarse (thick stranded), with a dash of natural texture! Vietnamese hair is ethically sourced! Donors are compensated, providing supplemental income. Vietnamese hair is amongst the most luxurious authentic origins offered in the world! Experience why our customers and stylists of the industry, both local and celebrity have grown to love and respect our brand!


  • We are definitely proud to say our Xiu Mei Collection is authentic South Asian hair. A softer version of the Vietnamese Collection! The natural color also varies, which further confirms it's authenticity! Always put quality over what's trending! You'll love our Xiu Mei Collection!


  • Our business hours are Monday-Friday, 10:00am - 5:00pm, EST. Please allow up to 24-48 hours to respond to your email inquiry! We can't wait to chat with you!


  • We offer 10% off for each qualifying category on up to three (3) orders per year! This discount cannot be combined with other promotions or offers.

    In order to qualify for the discounts mentioned, you must email us the following credentials:
    STUDENT - Non-expired student ID and/or a document to confirm active enrollment to studentdiscountxoxo@gmail.com
    STYLIST - A copy of your cosmetologist license to stylistdiscountxoxo@gmail.com
    MILITARY - As of July 2016, we do not offer military discounts due to legalities of receiving classified materials related to US military branches.

    All qualifying information is kept CONFIDENTIAL and is DISCARDED at the end of the discount term, one (1) year from the date of acceptance or until the three (3) order limit is reached, whichever comes first.


  • Our pricing is based on the authenticity of our hair, health of the hair sourced, and length of the hair that is sourced, in addition to the years of expertise and time put in to researching the market for the most authentic hair sources possible. Our hair is privately collected, produced, and all lace items are created by MANUAL labor. Attentiveness and quality is high priority in producing ultimate quality products our loyal customers love!


WEFTED HAIR QUESTIONS



  • Each bundle of our Vietnamese Collection and Xiu Mei Collection weighs approximately 3.5 ounces.


  • Sometimes our bundles measure true to length or about 1/2 inch to 1 inch longer than stated, this is normal when purchasing authentic wefted hair, we like good surprises.


  • Our wefted hair is pre=sealed during the wefting process, which takes the labor out of having to seal wefts! If you do prefer to seal your wefts again, that's okay too!


  • We do not advise cutting the wefts, as it can decrease the lifespan of your weft (not he hair) and may cause unnecessary shedding. If cutting the wefts, seal the ends to preserve them.


  • Yes. You can lift the hair to your desired shade, or deposit semi-permanent colors to achieve your look! We DO recommend a professional to color your hair, have fun!


  • You most certainly can! But be mindful of the frequency that you straighten it in. Our waves and curls are not chemically processed, so if you constantly apply heat more than usual, it will relax the curl pattern as the hair ages.


  • Most of the hair we source is generally a natural black color with lighter ends. Some bundles can also be natural brown, this is to be expected when purchasing our authentic virgin hair. We cannot make promises on specific natural colors as natural color varies.


  • Unfortunately no. We want to keep our brand consistent, so we do not offer the ability to provide customized patterns, we're sorry! We also cannot promise a match to another hair companies product. It is best to purchase matching wefts and lace units from our brand to ensure an even match. We are not responsible if the patterns do not match properly.

QUESTIONS ABOUT CLOSURES



    • A closure is a lace unit designed to offer both a seamless install, and protection for your natural hair. Closures save time with blending, and prevent styling stresses such as heat damage that can occur when leaving your own hair out.


    • The density of our closures is natural. We can't give an exact percentage, as our closures mimic the natural graduating density of a human head from the hair line thru the rest of the closure, which offers extra undetectability!


    • Yes. You can lift the hair to your desired shade, and deposit semi-permanent colors to achieve your look! We DO recommend a professional to color your hair, have fun!


    • We only advise bleaching knots on your closure if you have prior experience doing so. If you do not, please see your trusted professional for this process, as we do not perform chemical alterations, nor are we responsible for mistakes made on customers behalf, practice safe hair! :)

QUESTIONS ABOUT LACE FRONTALS



  • A lace frontal has a similar mission to a closure, except it's larger and provides ear to ear coverage, no hair is left out when you install a lace frontal. Our lace frontals can be sewn or glued into place to achieve an undetectable look.


  • While we offer a pre-plucked hairline density, we do not customize the hair line (baby hair). We are not aware of the identity of our customers, nor their baby hair preference, so creating your own baby hair is at your discretion. We wouldn't want to create the wrong hair line, you wouldn't be a happy camper, we love happy campers!


  • The production time for The Shade Collection depends on the items purchased. Bundles require up to a 7 business day production time (selection of raw hair, bleaching, and toning), lace closures, up to 7 business days to select raw hair, create closure base, and ventilate. Lace frontals require UP TO 20 days production time, as they undergo the same process as lace closures, but on a larger lace area. The Shade Collection production CANNOT be rushed, as the preservation of the health of the hair during coloring is extremely important.

SHIPPING QUESTIONS



  • We strongly encourage customers to order their hair at least 2 weeks prior to any hair appointments or other event. This eliminates unnecessary stress that is placed on the customer and our hard working processing team, as we ship orders out in the order that they’re received. Products in the Vietnamese Collection process and ship within 7-10 business days.
    Products in the Xiu Mei Collection process and ship in 4-6 business days, not including weekends or holidays. Please allow an extra 2-4 business days for processing during high discounted sales.


  • Shipping confirmation and insurance comes at an extra fee, and has to be calculated at the value of your order. Once purchased, immediately e-mail us with your order number, and we will invoice you for the payment of shipping confirmation and/or insurance.


  • Hey now! Don't freak out! It's okay, if you feel you have made a mistake, please e-mail us, and we will include your correct address in the notes of your order! Remember, the shipping address must match the billing address! If you provide an inaccurate address, and we ship to that address, we are not responsible for lost packages. If the package is returned to us, you are responsible for the shipping costs back to us, as we cover the initial shipping costs for your order. There are NO REFUNDS for shipping errors that are not on our behalf.