GENERAL QUESTIONS



  • Vietnamese hair is of Southeast Asian origin, privately collected from rural areas of Vietnam. Vietnamese hair is coarse, with a dash of natural texture! Vietnamese hair is ethically sourced! Donors are compensated, providing supplemental income to them. Vietnamese hair is amongst the most luxurious authentic origins offered in the world! Experience why our customers and stylists of the industry, both local and celebrity have grown to love and respect our brand!


  • We are definitely proud to say our Xiu Mei Collection is authentic Chinese hair, privately collected out of northern China. We offer one type of authentic Chinese hair (NOT FACTORY HAIR), single drawn (one donor). Chinese hair is very similar to our flagship origin, but slightly softer in texture. The natural color also varies, which further confirms it's authenticity! Always put quality over what's trending! You'll love our Xiu Mei Collection!


  • Our business hours are Monday-Friday, 9:00am - 5:00pm, EST. Please allow up to 24-48 hours to respond to your inquiry! We can't wait to chat with you!


  • We offer 10% off for each qualifying category on up to three (3) orders per year! This discount cannot be combined with other promotions or offers.

    In order to qualify for the discounts mentioned, you must email us the following credentials:
    STUDENT - Non-expired student ID and/or a document to confirm active enrollment to studentdiscountxoxo@gmail.com
    STYLIST - A copy of your cosmetologist license to stylistdiscountxoxo@gmail.com
    MILITARY - As of July 2016, we do not offer military discounts due to legalities of receiving classified materials related to US military branches.

    All qualifying information is kept CONFIDENTIAL and is DISCARDED at the end of the discount term, one (1) year from the date of acceptance or until the three (3) order limit is reached, whichever comes first.


  • Our pricing is based on the authenticity, health, and length of the hair that is sourced. Our hair is privately collected, produced, and all lace items are created by manual labor. Attentiveness and quality is high priority in producing ultimate quality products our loyal customers love!


WEFTED HAIR QUESTIONS



  • Each bundle of our Vietnamese Collection and Xiu Mei Collection weighs approximately 3.5 ounces.


  • Sometimes our bundles measure true to length or about 1/2 inch to 1 inch longer than stated, this is normal when purchasing authentic wefted hair, we like good surprises.


  • Our wefted hair is pre=sealed during the wefting process, which takes the labor out of having to seal wefts! If you do prefer to seal your wefts again, that's okay too!


  • We do not advise cutting the wefts, as it can decrease the lifespan of your weft (not he hair) and may cause unnecessary shedding. If cutting the wefts, seal the ends to preserve them.


  • Yes. You can lift the hair to your desired shade, or deposit semi-permanent colors to achieve your look! We DO recommend a professional to color your hair, have fun!


  • You most certainly can! But be mindful of the frequency that you straighten it in. Our waves and curls are not chemically processed, so if you constantly apply heat more than usual, it will relax the curl pattern as the hair ages.


  • Most of the hair we source is generally a natural black color with lighter ends. Some bundles can also be natural brown, this is to be expected when purchasing our authentic virgin hair. We cannot make promises on specific natural colors as natural color varies.


  • Unfortunately no. We want to keep our brand consistent, so we do not offer the ability to provide customized patterns, we're sorry!

QUESTIONS ABOUT CLOSURES



  • A closure is a lace unit designed to offer both a seamless install, and protection for your natural hair. Closures save time with blending, and prevent styling stresses such as heat damage that can occur when leaving your own hair out.


  • The density of our closures is natural. We can't give an exact percentage, as our closures mimic the natural graduating density of a human head from the hair line thru the rest of the closure, which offers extra undetectability!


  • Yes. You can lift the hair to your desired shade, and deposit semi-permanent colors to achieve your look! We DO recommend a professional to color your hair, have fun!


  • We only advise bleaching knots on your closure if you have prior experience doing so. If you do not, please see your trusted professional for this process, as we do not perform chemical alterations, nor are we responsible for mistakes made on customers behalf, practice safe hair! :)


  • A silk base closure consists of a lace base where the hair is ventilated, and a silk layer is added on top. The hair on the lace is injected into the silk, which is a very intricate process. Silk base closures imitate the look of a natural scalp.

    QUESTIONS ABOUT LACE FRONTALS



    • A lace frontal has a similar mission to a closure, except it's larger and provides ear to ear coverage, no hair is left out when you install a lace frontal. Our lace frontals can be sewn or glued into place to achieve an undetectable look.


    • XOXO Virgin Hair is the only brand to offer lace frontals at custom sizing! We totally understand how frustrating it can be to install a lace frontal that is way too large for your hair line, and having to cut it excessively in order for it to fit, one size does NOT fit all! Our custom sized lace frontals come with a natural density hair line, which minimizes the need to pluck, making installing go smoother and faster for you or your hairstylist! Only the finest swiss lace is used to produce each custom piece tailored to you! Just select your size by using the measurement guide on the product page! See the product page for prodution times!


    • While we offer a very natural hair line density, we do not customize the hair line (baby hair). We are not aware of the identity of our customers, nor their baby hair preference, so creating your own baby hair is at your discretion. We wouldn't want to create the wrong hair line, you wouldn't be a happy camper, we love happy campers!


    • If you find that you are measuring in between sizes for a Custom Sized lace frontal, just like shoes, go one size up. It's better for it to be just a tiny bit larger, than too small!


    • The production time for our Custom Sized lace frontals is determined by the size of the frontal purchase, and how many are being produced at the time of your order (first come first serve). The average production time depending on order load for a Custom Sized Lace Frontal is approximately 17-20 business days. We advise customers who purchase this to book your hair appointment AFTER you have received your Custom Sized lace frontal.

    SHIPPING QUESTIONS



    • Products in the Vietnamese Collection process and ship 7-10 business days, not including weekends.
      Products in the Xiu Mei Collection process and ship in 3-6 business days, not including weekends or holidays. Please allow an extra 2-5 business days for processing during sales.
      Custom Sized Lace zfrontal production and shipping times are determined by the size and order load. Please e-mail us for details.


    • Shipping confirmation and insurance comes at an extra fee, and has to be calculated at the value of your order. Once purchased, immediately e-mail us with your order number, and we will invoice you for the payment of shipping confirmation and/or insurance.


    • Hey now! Don't freak out! It's okay, if you feel you have made a mistake, please e-mail us, and we will include your correct address in the notes of your order! Remember, the shipping address must match the billing address!

GENERAL QUESTIONS



  • Vietnamese hair is of Southeast Asian origin, privately collected from rural areas of Vietnam. Vietnamese hair is coarse, with a dash of natural texture! Vietnamese hair is ethically sourced! Donors are compensated, providing supplemental income to them. Vietnamese hair is amongst the most luxurious authentic origins offered in the world! Experience why our customers and stylists of the industry, both local and celebrity have grown to love and respect our brand!


  • We are definitely proud to say our Xiu Mei Collection is authentic Chinese hair, privately collected out of northern China. We offer one type of authentic Chinese hair (NOT FACTORY HAIR), single drawn (one donor). Chinese hair is very similar to our flagship origin, but slightly softer in texture. The natural color also varies, which further confirms it's authenticity! Always put quality over what's trending! You'll love our Xiu Mei Collection!


  • Our business hours are Monday-Friday, 9:00am - 5:00pm, EST. Please allow up to 24-48 hours to respond to your inquiry! We can't wait to chat with you!


  • We offer 10% off for each qualifying category on up to three (3) orders per year! This discount cannot be combined with other promotions or offers.

    In order to qualify for the discounts mentioned, you must email us the following credentials:
    STUDENT - Non-expired student ID and/or a document to confirm active enrollment to studentdiscountxoxo@gmail.com
    STYLIST - A copy of your cosmetologist license to stylistdiscountxoxo@gmail.com
    MILITARY - As of July 2016, we do not offer military discounts due to legalities of receiving classified materials related to US military branches.

    All qualifying information is kept CONFIDENTIAL and is DISCARDED at the end of the discount term, one (1) year from the date of acceptance or until the three (3) order limit is reached, whichever comes first.


  • Our pricing is based on the authenticity, health, and length of the hair that is sourced. Our hair is privately collected, produced, and all lace items are created by manual labor. Attentiveness and quality is high priority in producing ultimate quality products our loyal customers love!


WEFTED HAIR QUESTIONS



  • Each bundle of our Vietnamese Collection and Xiu Mei Collection weighs approximately 3.5 ounces.


  • Sometimes our bundles measure true to length or about 1/2 inch to 1 inch longer than stated, this is normal when purchasing authentic wefted hair, we like good surprises.


  • Our wefted hair is pre=sealed during the wefting process, which takes the labor out of having to seal wefts! If you do prefer to seal your wefts again, that's okay too!


  • We do not advise cutting the wefts, as it can decrease the lifespan of your weft (not he hair) and may cause unnecessary shedding. If cutting the wefts, seal the ends to preserve them.


  • Yes. You can lift the hair to your desired shade, or deposit semi-permanent colors to achieve your look! We DO recommend a professional to color your hair, have fun!


  • You most certainly can! But be mindful of the frequency that you straighten it in. Our waves and curls are not chemically processed, so if you constantly apply heat more than usual, it will relax the curl pattern as the hair ages.


  • Most of the hair we source is generally a natural black color with lighter ends. Some bundles can also be natural brown, this is to be expected when purchasing our authentic virgin hair. We cannot make promises on specific natural colors as natural color varies.


  • Unfortunately no. We want to keep our brand consistent, so we do not offer the ability to provide customized patterns, we're sorry!

QUESTIONS ABOUT CLOSURES



  • A closure is a lace unit designed to offer both a seamless install, and protection for your natural hair. Closures save time with blending, and prevent styling stresses such as heat damage that can occur when leaving your own hair out.


  • The density of our closures is natural. We can't give an exact percentage, as our closures mimic the natural graduating density of a human head from the hair line thru the rest of the closure, which offers extra undetectability!


  • Yes. You can lift the hair to your desired shade, and deposit semi-permanent colors to achieve your look! We DO recommend a professional to color your hair, have fun!


  • We only advise bleaching knots on your closure if you have prior experience doing so. If you do not, please see your trusted professional for this process, as we do not perform chemical alterations, nor are we responsible for mistakes made on customers behalf, practice safe hair! :)


  • A silk base closure consists of a lace base where the hair is ventilated, and a silk layer is added on top. The hair on the lace is injected into the silk, which is a very intricate process. Silk base closures imitate the look of a natural scalp.

    QUESTIONS ABOUT LACE FRONTALS



    • A lace frontal has a similar mission to a closure, except it's larger and provides ear to ear coverage, no hair is left out when you install a lace frontal. Our lace frontals can be sewn or glued into place to achieve an undetectable look.


    • XOXO Virgin Hair is the only brand to offer lace frontals at custom sizing! We totally understand how frustrating it can be to install a lace frontal that is way too large for your hair line, and having to cut it excessively in order for it to fit, one size does NOT fit all! Our custom sized lace frontals come with a natural density hair line, which minimizes the need to pluck, making installing go smoother and faster for you or your hairstylist! Only the finest swiss lace is used to produce each custom piece tailored to you! Just select your size by using the measurement guide on the product page! See the product page for prodution times!


    • While we offer a very natural hair line density, we do not customize the hair line (baby hair). We are not aware of the identity of our customers, nor their baby hair preference, so creating your own baby hair is at your discretion. We wouldn't want to create the wrong hair line, you wouldn't be a happy camper, we love happy campers!


    • If you find that you are measuring in between sizes for a Custom Sized lace frontal, just like shoes, go one size up. It's better for it to be just a tiny bit larger, than too small!


    • The production time for our Custom Sized lace frontals is determined by the size of the frontal purchase, and how many are being produced at the time of your order (first come first serve). The average production time depending on order load for a Custom Sized Lace Frontal is approximately 17-20 business days. We advise customers who purchase this to book your hair appointment AFTER you have received your Custom Sized lace frontal.

    SHIPPING QUESTIONS



    • Products in the Vietnamese Collection process and ship 7-10 business days, not including weekends.
      Products in the Xiu Mei Collection process and ship in 3-6 business days, not including weekends or holidays. Please allow an extra 2-5 business days for processing during sales.
      Custom Sized Lace zfrontal production and shipping times are determined by the size and order load. Please e-mail us for details.


    • Shipping confirmation and insurance comes at an extra fee, and has to be calculated at the value of your order. Once purchased, immediately e-mail us with your order number, and we will invoice you for the payment of shipping confirmation and/or insurance.


    • Hey now! Don't freak out! It's okay, if you feel you have made a mistake, please e-mail us, and we will include your correct address in the notes of your order! Remember, the shipping address must match the billing address!