Terms and Conditions

The XOXO Virgin Hair "Terms of Use" govern the use of this website and the purchase of any products from it. The website is owned and operated by XOXO Virgin Hair.

In the context of this website, “we”, “our” and “us” means www.shopxoxohair.com and “you” and “your” means you, the user or customer of our website. If you do not agree with these terms of use, please do not use our site.

The following Terms of Use and any other rules posted on our www.shopxoxohair.com constitute an agreement between us and you, the visitor, governing your access and use of all content and functionalities available at the XOXO Virgin Hair website, related micro-sites accessed through the URL www.shopxoxohair.com, related domain names, and any other website or micro-site of XOXO Virgin Hair. (collectively the "Site").

By visiting our Site, you are accepting and consenting to the practices described in the Terms of Use. We may modify the Terms of Use from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms of Use.

If you require assistance, you may contact us by emailing hello@shopxoxohair.com and you will receive a response within 24 hours.

Essentially, by using and purchasing XOXO Virgin Hair products you agree to ALL the terms and policies on this website including the RETURN POLICY. There are NO REFUNDS on all products listed on https://www.shopxoxohair.com custom made items (The Shade Collection, Wigs, Ready to Ship Wigs and Ready to Slay Wigs or any other items not listed on our website). Excluding the above named, the Vietnamese Collection, and Amour Collection, and Amour Collection are all subject to a 15% restocking fee. There are NO REFUNDS, OR EXCHANGES during Sales (Flash Sales, Black Friday, Cyber Monday, and other applicable sales). 
You are entering a legally binding agreement with XOXO Virgin Hair when you agree to these terms at checkout or when you order via Paypal invoice.


The entire content published on our Site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.shopxoxohair.com. Copyright 2014, XOXO Virgin Hair. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this Site for the sole purpose of placing an order with www.shopxoxohair.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this Site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the Site.

All trademarks, service marks and trade names of www.shopxoxohair.com used in the Site are trademarks or registered trademarks of XOXO Virgin Hair.

You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks and all other intellectual property and material rights relating to the content as herein described, including XOXO Virgin Hair software and all HTML and other codes contained in our Site, shall remain at all times vested in XOXO Virgin Hair and/or are the property of their respective owners. All related content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the content only as expressly authorized by XOXO Virgin Hair and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

In addition to the intellectual property rights mentioned above, "Content" is defined as all information such as the "look and feel" of the Site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this Site. XOXO Virgin Hair tries to ensure that the information on this site is accurate and complete. We do not warrant that the Site’s Content is accurate, or error-free. Your use of the Web Site is at your risk. Without limiting the foregoing, everything on the Web Site is provided to you "as is" and "as available" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, reasonable care and skill, or non-infringement. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. XOXO Virgin Hair reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that XOXO Virgin Hair is not liable to you or any third party for any such withdrawal.

Opinions expressed on the Site are the personal opinions of the authors and do not reflect the views of XOXO Virgin Hair. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to XOXO Virgin Hair a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail hello@shopxoxohair.com. XOXO Virgin Hair reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to our site.

You acknowledge and agree that all of our products purchased, gifted and used by you grants us the right to publish, promote, and re-purpose photo and video content made by you, and your personal and/or professional affiliates.

Essentially, please respect our content copyrights and trademarks; we are super happy to share our content with you so please don’t claim it as your original content. We also have the right to publish content that our products are included in. If anything is wrong, please email us at hello@shopxoxohair.com.


The purchase of products through our Site is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of Delaware.

In order to make purchases on our Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Site’s terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to PayPal, and who have authorized us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

By making an offer to purchase merchandise, you expressly authorized us to perform credit checks and, where XOXO Virgin Hair feels necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We reserve the right not to accept your order in the event, for example, incorrect pricing, we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Please be advised that any sale made on this website during sale events (Black Friday, Cyber Monday are FINAL SALE, no exceptions. 

Please refer to our Privacy Policy page for further information about how we use your data.

Essentially, we have the right to check that your payment is legally allowed.


We reserve the right to make changes to these Terms and Conditions at any time should those changes be required for a successful technological and legal operation of this Site. You should check these Terms and Conditions regularly for such changes.


Prices shown on the Site are in US Dollars and exclude taxes.

We reserve the right to make changes to the products and prices listed on the Site, and to other content of this website, at any time without notice.

While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified without XOXO Virgin Hair being held liable for such inaccuracies or errors.

Essentially, these Terms and Conditions and other information on the site may change from time to time.


Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest & most secure payment processing systems in the world.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. We will not store your credit/debit card details on our systems as PayPal processes it independently of XOXO Virgin Hair. PayPal ensures all transactions will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure XOXO Virgin Hair and PayPal uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Basically, your financial transactions with us are at the highest level of safety possible on the internet. We don’t see or keep your billing information.


Discount codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other discount code or other offers, and must be redeemed by the date published, if provided.

Essentially, discount codes cannot be exchanged for cash or be used with other offers.


All prices indicated on this Site do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by XOXO Virgin Hair

Essentially, all customs and duties are not charged by us, it’s your country’s government that imposes these fees.


Complete Terms: the Terms and Conditions constitute the whole legal agreement between you and XOXO Virgin Hair and govern your use of the Services. Not withstanding the foregoing, you understand that XOXO Virgin Hair may make changes to the Terms and Conditions from time to time. When these changes are made, XOXO Virgin Hair will make a new copy of the Terms and Conditions available at http://www.shopxoxohair.com. You agree that XOXO Virgin Hair is under no obligation to provide you with notices regarding changes to the Terms and Conditions. You understand that it is your responsibility to check the Terms and Conditions regularly for changes.

Confidentiality: You understand that XOXO Virgin Hair grants the operators of public search engines permission to use spiders (cute ones lol) to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. XOXO Virgin Hair reserves the right to revoke these exceptions either generally or in specific cases.

Liability in the Event of Breach: You agree that you will comply with all of the provisions of the Terms and Conditions. You understand that you are solely responsible for any breach of your obligations under the Terms and Conditions and for the consequences of any such breach.

Rights Not Waived: You agree that if XOXO Virgin Hair does not exercise or enforce any legal right or remedy which is contained in the Terms and Conditions this will not be taken to be a formal waiver of XOXO Virgin Hair’s rights and that those rights or remedies will still be available to XOXO Virgin Hair

Severability: If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The remaining provisions of the Terms and Conditions will continue to be valid and enforceable.

Violation of Terms and Conditions: Please report any violations of the Terms and Conditions by emailing hello@shopxoxohair.com.

Independent Relationship: You and XOXO Virgin Hair are independent contractors, and these Terms and Conditions, including but not limited to submission or distribution of any Content you created, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and XOXO Virgin Hair. Neither party will have the jurisdiction to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set forth in the Terms and Conditions. Neither party shall in any manner advertise, represent or hold itself (or any of its agents) out as so acting or being authorized so to act, or incur any liabilities or obligations on behalf of, or in the name of, the other party, unless specifically provided for in the Terms and Conditions.

Essentially, unplanned things can happen – we do our best daily to stay classy and cute and we are not responsible due to unforeseen circumstances.


If you have any concerns with, or do not understand, our Terms and Conditions, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address @info@shopxoxohair.comand we will respond within 24 hours.

Essentially, we’d love to hear from you!